First Choice CM
Credit Management LLC
The Challenge
FCCM needed a self-paced onboarding course for new Customer Service hires to quickly learn company guidelines and procedures.
What We Built
An onboarding program complete with scenarios, quizzes, and assessments-making the team job-ready without overwhelming them.
Our Role
Curriculum design
Organizing provided content
Lesson content creation
Scenario-based examples
Quiz design & assessments
LMS upload
Tools We Used
Google Suite • Thinkific
Glance at the work
